Privacy Policy
Last Updated: January 15, 2025
At TechWise EnergyNet, we understand that your financial data deserves serious protection. This isn't just legal boilerplate. When you're working with financial forecasting tools, privacy matters more than usual. We've built our systems around that simple truth. This policy explains what we collect, why we need it, and what we do to keep it safe.
Information We Collect
Data You Provide Directly
When you create an account or use our forecasting services, we need certain information to make things work. Here's what we typically gather:
- Your name and contact details when you register
- Business information if you're using our corporate forecasting features
- Financial data that you upload for analysis and projection modeling
- Payment information when you subscribe to premium services
- Communications you send us through support channels or feedback forms
Automatically Collected Information
Like most web services, we automatically collect some technical data. This helps us keep the platform running smoothly and spot potential security issues:
- Device information including browser type and operating system
- IP addresses and general location data
- Usage patterns and feature interaction within the platform
- Session duration and navigation paths
- Error reports and performance metrics
How We Use Your Information
We're not in the business of selling data. Everything we collect serves specific purposes related to providing and improving our financial forecasting services:
Purpose | Data Used |
---|---|
Service Delivery | Account details, financial data, usage patterns to generate forecasts and maintain platform functionality |
Platform Improvement | Anonymous usage analytics, error reports, feature engagement metrics |
Customer Support | Contact information, support tickets, communication history |
Security | IP addresses, login attempts, device fingerprints, session data |
Legal Compliance | Transaction records, account verification data as required by Vietnamese financial regulations |
Important Note: We never use your financial projections or forecasting data for marketing purposes. Your business intelligence stays yours.
Data Storage and Security
Security isn't something we take lightly. Financial forecasting data contains sensitive business information, and we've built our infrastructure accordingly.
Where Your Data Lives
All user data is stored on secure servers located in Ho Chi Minh City, Vietnam, with encrypted backups maintained in Singapore. This dual-location approach ensures data redundancy while keeping primary storage within Vietnamese jurisdiction for regulatory compliance.
Protection Measures
- End-to-end encryption for all financial data uploads and forecasting results
- Multi-factor authentication available for all accounts
- Regular security audits conducted quarterly by independent firms
- Automated threat detection monitoring access patterns 24/7
- Strict access controls limiting employee data access to necessary personnel only
- Secure API connections using industry-standard protocols
Despite these measures, no online service is completely invulnerable. We monitor constantly and respond quickly to potential threats, but perfect security doesn't exist. We think you deserve to know that.
Data Sharing and Third Parties
We don't sell your information. Period. But we do work with certain service providers who help us deliver our forecasting platform:
Service Providers We Work With
- Payment processors handling subscription transactions
- Cloud infrastructure providers maintaining server operations
- Email service providers for account notifications and support communications
- Analytics tools helping us understand platform usage patterns
Every third party we work with signs data processing agreements. They can only use your information for the specific services they provide to us. They can't use it for their own purposes or share it further.
Legal Requirements
Sometimes we're legally required to disclose information. This might happen in response to valid court orders, government investigations, or regulatory compliance requirements under Vietnamese law. When legally permitted, we'll notify you before such disclosures occur.
Your Privacy Rights
Under Vietnamese data protection regulations and our own commitment to transparency, you have several rights regarding your personal information:
Access Your Data
Request a complete copy of all personal information we hold about you. We'll provide this within 15 business days.
Correction Rights
Update or correct any inaccurate information in your account at any time through your dashboard settings.
Data Deletion
Request complete deletion of your account and associated data. Some financial records may be retained for legal compliance.
Processing Restrictions
Limit how we process certain types of your data while maintaining basic service functionality.
Data Portability
Export your forecasting data and analysis results in standard formats for use elsewhere.
Withdraw Consent
Revoke permission for optional data processing activities that require your explicit consent.
How to Exercise These Rights
Most data management can be handled directly through your account dashboard. For deletion requests or more complex inquiries, contact our privacy team at [email protected] with "Privacy Request" in the subject line. We'll verify your identity and process most requests within 30 days.
Data Retention
We don't keep data longer than necessary. Here's our general approach to retention periods:
- Active account data: Retained while your account remains active
- Forecasting models and results: Kept for 3 years after creation
- Transaction records: Maintained for 7 years to comply with Vietnamese financial regulations
- Support communications: Archived for 2 years after the last interaction
- Marketing data: Deleted within 6 months if you unsubscribe from communications
- Technical logs: Retained for 90 days for security and troubleshooting purposes
After these periods, we securely delete or anonymize the data. Some aggregated, non-identifiable statistics might be retained indefinitely for research and platform improvement.
International Data Transfers
While our primary operations are in Vietnam, some of our service providers operate internationally. When data moves across borders, we ensure appropriate safeguards:
- Standard contractual clauses approved for international transfers
- Verification that receiving countries provide adequate data protection
- Encryption during all transfer processes
- Regular audits of international partners' security practices
If you're accessing our platform from outside Vietnam, your data will be transferred to and processed in Vietnam. By using our services, you consent to this transfer under the protections outlined in this policy.
Cookies and Tracking
We use cookies and similar technologies to keep the platform functional and understand how people use it. You have control over these:
Essential Cookies
These are required for basic platform operation. They handle things like keeping you logged in and remembering your preferences. You can't disable these without breaking core functionality.
Analytics Cookies
These help us understand which features get used most and where people encounter problems. The data is aggregated and anonymous. You can opt out of these through your account settings.
Browser Settings
Most browsers let you refuse cookies or alert you when they're being set. Keep in mind that disabling cookies might affect platform functionality.
Children's Privacy
Our financial forecasting services aren't designed for or directed at individuals under 18. We don't knowingly collect information from minors. If we discover that we've inadvertently gathered data from someone under 18, we'll delete it promptly.
Changes to This Policy
We update this policy occasionally as our practices evolve or regulations change. Significant changes will be announced through email and a prominent notice on the platform. The date at the top reflects when we last revised the policy.
Continuing to use TechWise EnergyNet after policy updates means you accept the revised terms. If you disagree with changes, you can close your account before they take effect.
Regulatory Compliance
TechWise EnergyNet operates under Vietnamese data protection laws, including the Law on Cybersecurity 2018 and related regulations issued by the Ministry of Information and Communications. We also align our practices with international standards where applicable to serve clients who may be subject to multiple jurisdictions.
We maintain regular communication with Vietnamese regulatory authorities and participate in industry working groups focused on financial data protection standards.
Questions About Your Privacy?
Email: [email protected]
Phone: +842373633033
Address: 39/Bis Nguyễn Thị Huỳnh, Phường 8, Phú Nhuận, Thành phố Hồ Chí Minh, Vietnam
Our privacy team typically responds to inquiries within 2 business days. For urgent security concerns, please mark your message as high priority.